CIIAN's Training Programs

For over 30 years, CIIAN has delivered world-class negotiation and conflict resolution training.  Explore our comprehensive off-the-shelf programs or contact us to tailor a custom solution to fit your needs.

Certificates

Learning Module one

Conflict Dynamics and Strategies

“Self and Others”, CIIAN’s highly-acclaimed self-paced, online, video series certificate program, develops critical skills to transform conflict in your personal or professional life.  This program includes tools and strategies that have been refined over decades by the expertise of our practitioner-trainers; as well as the most recent findings from the fields of neuroscience; evolutionary biology; behavioral economics; psychology; and more.

Participants will learn strategies to navigate the entire spectrum of conflict including the prevention, de-escalation, and resolution of destructive conflict.  Designed for all walks-of-life, from executives to frontline workers, empower yourself with essential skills to effectively lead through conflict. Become “Conflict Competent” and earn a certificate in Conflict Dynamics and Strategies.

Learning Module TWO

Mediation

Join the legacy of excellence in conflict resolution with CIIAN’s online mediation training program. As the first pan-Canadian organization to offer certificates in mediation, we’ve spent over 30 years perfecting our approach. Our online program is the culmination of all that experience and expertise, now conveniently accessible from anywhere. With an updated curriculum and the latest theory, our world-class mediation training offers the most effective methods and tools for mastering valuable skill.

 

Conflict Navigation

With a focus on emotional regulation, assertiveness, limit-setting, and conflict de-escalation, this self-paced, online, certificate program prepares participants to maintain their composure while effectively navigating out of challenging situations.  Course materials include CIIAN’s 12UTM emotional regulation strategy, to maintain composure during heated exchanges, and Conflict SailingTM, a conflict prevention and de-escalation communication strategy, to assertively deliver sensitive information while setting boundaries and preventing the situation from escalating.  

Designed for those engaging with the public, (ex. social workers, healthcare workers, first responders, retail workers, etc.) earn a certificate in Conflict Navigation.

Peacebuilding and Conflict Resolution

The Peacebuilding and Conflict Resolution Certificate Program is a comprehensive program focusing on the theory, models, and skills applicable to peacebuilding and conflict resolution which may be applied in transitional societies, complex humanitarian emergencies and war-torn societies.

The course is designed to provide participants with opportunities to build bridges between theory and practice. It will also enhance their work with others to prevent violence, make peace, keep peace and build peace in increasingly challenging conflict situations.  Developing networks with others who work in the conflict field and zones of conflict is an added benefit for those going through the program.  Conflict analysis, negotiation, mediation and multiparty dialogue skills are central to the program, as is advocacy for violence prevention/peace and programming through a conflict lens.

Negotiation Program

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Negotiation skills are the backbone of personal and professional success. Whether you’re navigating complex business deals, seeking fair resolutions in conflicts, or simply aiming to achieve your goals, mastering the art and science of negotiation is paramount. 

Discover CIIAN’s dynamic negotiation program, where you can immerse yourself in a world of strategic expertise and practical skills. Pursue the professional designations of “Negotiation Strategist” (NS) and “Registered Negotiation Professional” (RNP) to gain a competitive edge, enhance credibility, deepen expertise, demonstrate commitment to excellence, and become a recognized leader capable of achieving remarkable outcomes in negotiations.

Short Course (Online)

“Keeping cool” during heated engagements is one of the most important challenges people face during conflict. Unfortunately, it’s also one of the most difficult tasks to master. 

Drawing from the most current research on: mirror neurons, affect labeling, and information processing, we’ve broken down  the process into an incredibly effective, three-step process, that will help you to master emotional regulation during heated interactions.

Special Programs (online)

Workplace Package

Receive bulk discounts to our “off-the-shelf” online training courses, with opportunities to customize the package through additional training and workshops.  This results in a highly efficient and cost effective way to properly equip your organization with conflict training.

Hybrid Program

Balancing the flexibility of self-placed online learning
with guided personal exercises and live experential learning, work one-on-one with a professional coach and immerse yourself into a comprehensive online learning experience. 

Seminars, Workshops, and Bootcamps

CIIAN offers a variety of customized and off-the-self workshops and bootcamps on a range of topics including: harassment; violence prevention; de-escalation; anger management; facilitation; conflict analysis and systems design; negotiation; conflict resolution; communication; and more.  

Whether a multi-day workshop or a short lunch-and-learn, let us help empower your team.  

Conflict Assessment Tool

Conflict Style Root Assessment

The Conflict Style Root Assessment is the only conflict style assessment tool that evaluates both style usage and the motivations for using a particular style.

Skill Development

 

Online Simulator

Are you seeking an opportunity to enhance your conflict resolution and negotiation skills in a secure environment? Do you wish to develop your confidence and proficiency in effectively managing both disputes and negotiations?

By engaging in our immersive online simulations, you will gain valuable experience in handling a wide range of conflicts and negotiations, equipping you with a competitive advantage when facing similar situations in real life. With increased exposure to diverse conflict and negotiation scenarios, you’ll be better prepared to navigate and address conflicts, as well as negotiate effectively in a variety of contexts such as salary discussions, business mergers, and more.

Registered Practitioner in Dispute Resolution

 

CIIAN has offered the professional designation of “Registered Practitioner in Dispute Resolution” (RPDR) since 1997.  The RPDR designation demonstrates to the public that you are a highly-qualified dispute resolution practitioner that is committed to a high level of professionalism and adherence to ethical standards in dispute resolution.

Why CIIAN?

We Practice what we preach

We aren’t just trainers, we are practitioners.  Our training materials are based on lessons learned and best practices from the field so that you move beyond classroom theory to practical strategies that actually work. 

Cutting edge

We aren’t just trainers and practitioners, but we’re researchers too! We strive to ensure that the tools and strategies we teach are always cutting edge.

Exclusive Content

We continue to be trailblazers and develop original and quality content that’s not available through any other channel.  This translates to CIIAN graduates that stand out from the crowd.

Skills for the Real World

Our curriculum is designed with practicality in mind. The skills and knowledge you gain are immediately applicable to everyday personal and professional situations, providing tangible benefits from day one.

Full-Spectrum Curriculum

Begin with our foundational 'Self and Others' training and explore your potential. With CIIAN, you have the flexibility to advance towards our professional certifications in mediation (RPDR) and negotiation (RNP), all under one roof.

Recognized

If you’re looking for credentials that stand up in Canada and abroad, CIIAN is recognized on the global stage for providing high quality professional training. People know that this is what we do, and we do it well.

Focused Attention in a Leading Institute

Experience the best of both worlds at CIIAN: a well-established, respected institute with a personal touch. We're large enough to be leaders in the field, yet small enough to offer dedicated, individualized support for your learning journey.

With over 30 years of experience, CIIAN offers expert conflict and negotiation training that is designed for practical application. Our proprietary materials, meticulously crafted by knowledgeable experts, remain up-to-date with the latest theory in the field. We go beyond mere understanding, equipping our clients to effectively apply the concepts learned. Our professional and time-tested approach has earned us a renowned reputation.  Take the next step with us and discover the power of practical conflict resolution and negotiation skills.

New to conflict resolution and negotiation training? Get a taste in our free on-demand webinar.