CONFLICT RESOLUTION TRAINING

CIIAN's Conflict Resolution Training is structured around:

  1. the Practitioner Program, 
  2. our Online Negotiation Training, and 
  3. the Special Workshop Series. 

Practitioner Program | Online Negotiation Training | Special Workshop Series

Practitioner Program

In CIIAN's Practitioner Program, CIIAN mediator-trainers use their experience in resolving disputes to design, develop and deliver professional training in negotiation, mediation, conflict analysis and dispute resolution system design. CIIAN offers dynamic, interactive Certificates in Alternative Dispute Resolution (ADR).

People who have completed the Advanced Certificate in ADR may seek the designation of Registered Practitioner in Dispute Resolution (RPDR).

For DR practitioners or people working in environments where conflict is an ongoing dynamic, CIIAN offers a Practitioners' Retreat to help "conflict workers" enhance their skills as well as their ability to deal with the stress of their environments and to help them refocus and become re-energized.

CIIAN's Vision for the Practice of Dispute Resolution

The Canadian International Institute of Applied Negotiation's Practitioner Program is dedicated to the development of well-trained and responsible dispute resolution professionals as a means to promoting positive peace.

CIIAN's Commitment

The Institute is committed to designing, developing and delivering dispute resolution training, and providing individual guidance and mentoring which is anchored in the knowledge of experienced mediators and in the most current applied research and theory. 

CIIAN promotes the responsible use of dispute resolution by requiring that its Registered Practitioners in Dispute Resolution (RPDR) demonstrate they have DR experience and have support within the DR community and that they subscribe to CIIAN's Declaration of Principles; Code of Conduct and Qualities of a DR Practitioner.

Competencies & Processes

The Practitioner Program is designed for people committed to using dispute resolution skills in their professional or personal lives, professionals training to become DR practitioners and experienced DR practitioners seeking support and further development.

People who have completed CIIAN's training possess the analytical skills and intervention techniques necessary to assist parties to negotiate agreements. They provide the support necessary to enable individuals and groups to live constructively with their differences.

CIIAN offers Certificates of Completion for individual courses as well as a Certificate in ADR and an Advanced Certificate in ADR.

The designation of Registered Practitioner in Dispute Resolution (RPDR) can be obtained by successful completion of examination requirements.




I attended CIIAN's Modules I and II consecutively. After almost two weeks of class, I felt exhilarated, not exhausted.
 
The pre-course material was excellent preparation, and the courses themselves were a confident blend of theory and practice, delivered by personable and professional instructors whose experience was impressive. The atmosphere was collegial, with an interesting and varied blend of participant backgrounds, both public and private sector.
 
The courses were a veritable pleasure to take part in, and far exceeded my expectations.
 
Lisa Tenace
Canadian Transportation Agency (CTA)
Ottawa

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After researching the various mediation training opportunities in both the public and private sector, I decided that the Canadian International Institute of Applied Negotiation best suited my needs. Their courses were short and intense.

My greatest learning experience came through the many role plays we took part in for each module. The case studies were fantastic, and very realistic. This was especially true during the Multi-Party Mediation sessions. Each day we were given an opportunity to be the mediator for one session. We studied and prepared our cases in the evening, to be ready for the next days' scenario. I learned so much about building consensus in the multi-party, multi-issue environment.

Toni Connelly
Algonquin College
Ottawa


Click here to read more testimonials and comments from CIIAN Alumni.
At a Glance

Candidates can earn a Certificate in ADR by completing Modules I and II, and an Advanced Certificate in ADR by completing Modules I to III.

Modules I and Modules II, when both modules have been completed, have been accepted as an Approved Mediation Course, by the ADR Institute of Ontario Inc.

Candidates who have earned an Advanced Certificate in ADR may proceed towards the designation of a Registered Practitioner in Dispute Resolution (RPDR).

 

A person who has earned the CIIAN Certificate in ADR will be able to:

  • Analyze conflict, its life cycle, factors involved, and the potential for resolution.
  • Communicate effectively and facilitate constructive dialogue.
  • Design and apply appropriate consensus-building processes, including mediation.
  • Become a member of a community of ADR practitioners at CIIAN.
Certificate in ADR:
  • Application for Admission to Program
  • Successful completion of Modules I and II (four days each) plus Pre-Course Preparation
  • Optional Learning Vehicle: Reflective Journal/Daily Log
  • Certificate to be completed within 24 month period
Advanced Certificate in ADR:
  • Application for Admission to Program
  • Successful completion of Modules I, II, and III (four days each) plus Pre-Course Preparation
  • Optional Learning Vehicle: Reflective Journal/Daily Log
  • Certificate to be completed within 24 month period
Practitioners' Retreat for People Working in Conflict
  • Customized retreats
  • For those who have earned an RPDR and other practitioners
Customized Programs
  • CIIAN offers customized workshops to meet specific institutional needs

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Online Negotiation Training

CIIAN’s Negotiation Primer [online]
What is this course about?
CIIAN’s Negotiation Primer is intended to introduce people to CIIAN’s Negotiation Aide Memoire (http://www.ciian.org/assets/forms/negotiationAideMemoire2.pdf). This handy tool contains practical and easy-to-understand ideas and guidelines for conducting better negotiations.

Features:
CIIAN’s online Negotiation Primer has the following features:

  • Fast: The Negotiation Primer course takes only two hours to complete.
  • Flexible: Online delivery means you can complete this short course from the comfort of your own home or office.
  • Easily Actionable: You’ll be able to put the principles and strategies from the Negotiation Primer course to work right away!
  • Participants in CIIAN’s Negotiation Primer receive one of CIIAN’s Negotiation Aide Memoires so that the ideas introduced during the course can easily be recalled later on during your own negotiations.
  • One year of optional Post-training Follow-up Support is provided via CIIAN’s Staff and Affiliates for an additional $199.99 + GST

Structure:
This course is structured for online delivery over a single two hour session. The entire course is delivered online during the scheduled two hours - in other words, you will need to be situated at your computer during these two hours to fully participate in this course.

Technology Requirements:
In order to successfully participate in this online course, participants must have access to the following technological requirements:
  • a computer with internet access and a web browser.
  • an active email account.
  • a headset with a mic and speakers. Optional: a webcam for online video conferencing.
  • ability to open MS Word and PDF/Adobe documents.
Cost:
$199 (GST included)

Participants completing CIIAN’s “Negotiation Primer” are eligible for a $50 discount on our Mods I & II Course Fees.


CIIAN’s Negotiation Intensive [online]
What is this course about?
CIIAN’s Negotiation Intensive is intended to be a “crash course” in negotiation which will rapidly improve people’s negotiating abilities allowing them to reach better outcomes and be more successful in their own negotiations, be they formal or otherwise.

Features:
CIIAN’s online Negotiation Intensive has the following features:

  • Flexible: Online delivery means you can complete this course from the comfort of your own home or office.
  • Easily Actionable: You’ll be able to put the principles and strategies from the Negotiation Intensive to work right away!
  • Relevant & Realistic: participants submit actual negotiation cases they are or have been involved in for case study analysis – this ensures that all examples used in the course are relevant and realistic.
  • Experiential and Interactive: this course ensures that it is experiential and interactive through the use of CIIAN’s customized online simulations and e-learning exercises.
  • Participants in CIIAN’s Negotiation Intensive receive a Pre-course Readiness Package which includes a free copy of the award-winning book “Getting To Yes” authored by Roger Fisher, William L. Ury, and Bruce Patton; course participants will also receive one of CIIAN’s Negotiation Aide Memoires and a Course Training Manual.
  • One year of optional Post-training Follow-up Support is provided via CIIAN’s Staff and Affiliates for an additional $199.99 + GST
  • Participants will receive a CIIAN Certificate of Completion.

Structure:
This course is structured over two days, from 9 AM – 4:30 PM (with a one hour break for lunch). It runs all day long – in other words, you will need to be situated at your computer during these times for both of these two days.

Technology Requirements:
In order to successfully participate in this online course, participants must have access to the following technological requirements:
  • a computer with internet access and a web browser.
  • an active email account.
  • a headset with a mic and speakers. Optional: a webcam for online video conferencing.
  • ability to open MS Word and PDF/Adobe documents.
Certificate:
Participants will receive a CIIAN Certificate of completion.

Cost:
$950 + $47.50 (GST) = $997.50

Participants completing CIIAN’s “Negotiation Intensive” are eligible for a $50 discount on our Mods I & II Course Fees.


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Special Workshop Series

CIIAN's new Special Workshop Series engages highly experienced and accomplished practitioners to deliver workshops on topics of interest and importance to conflict resolution professionals.

Intended to supplement our highly regarded foundational training from the Practitioner Program, these special workshops provide an opportunity to engage in serious reflection on a broad array of topics that will stimulate thought, provide practical guidance, and enhance professional competencies.

We invite you to review the workshop descriptions and join us for some serious professional development.

Archive of Previous Courses 


 
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