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CONFLICT RESOLUTION TRAININGCIIAN's Conflict Resolution Training is structured around:
Practitioner Program | Online Negotiation Training | Special Workshop Series Practitioner ProgramIn CIIAN's Practitioner Program, CIIAN
mediator-trainers use their experience in resolving disputes to design,
develop and deliver professional training in negotiation, mediation and
conflict analysis and dispute resolution system design. CIIAN offers
dynamic, interactive Certificates in Alternative Dispute Resolution
(ADR). CIIAN's Vision for the
Practice of Dispute Resolution CIIAN's Commitment Competencies & Processes CIIAN offers Certificates of completion for individual courses as well as a Certificate in ADR and an Advanced Certificate in ADR. The designation of Registered Practitioner in Dispute Resolution (RPDR) can be obtained by successful completion of examination requirements.
Click here
to read more testimonials and comments from CIIAN Alumni.
At a GlanceCandidates can earn a Certificate in ADR by completing Modules I and II, and an Advanced Certificate in ADR by completing Modules I to III. Modules I and Modules II, when both modules have been completed, have been accepted as an Approved Mediation Course, by the ADR Institute of Ontario Inc. Candidates who have earned an Advanced Certificate in ADR may proceed towards the designation of a Registered Practitioner in Dispute Resolution (RPDR).
A person who has earned the CIIAN Certificate in ADR will be able to:
Certificate in ADR:
Advanced Certificate in ADR:
Practitioners' Retreat for People Working in Conflict
Customized Programs
Return to Top Online Negotiation TrainingCIIAN’s Negotiation Primer [online]What is this course about?CIIAN’s Negotiation Primer is intended to introduce people to CIIAN’s Negotiation Aide Memoire (http://www.ciian.org/assets/forms/negotiationAideMemoire2.pdf). This handy tool contains practical and easy-to-understand ideas and guidelines for conducting better negotiations. Features: CIIAN’s online Negotiation Primer has the following features:
Structure: This course is structured for online delivery over a single two hour session. The entire course is delivered online during the scheduled two hours - in other words, you will need to be situated at your computer during these two hours to fully participate in this course. Technology Requirements: In order to successfully participate in this online course, participants must have access to the following technological requirements:
$199 (GST included) Participants completing CIIAN’s “Negotiation Primer” are eligible for a $50 discount on our Mods I & II Course Fees. CIIAN’s Negotiation Intensive [online]What is this course about?CIIAN’s Negotiation Intensive is intended to be a “crash course” in negotiation which will rapidly improve people’s negotiating abilities allowing them to reach better outcomes and be more successful in their own negotiations, be they formal or otherwise. Features: CIIAN’s online Negotiation Intensive has the following features:
Structure: This course is structured over two days, from 9 AM – 4:30 PM (with a one hour break for lunch). It runs all day long – in other words, you will need to be situated at your computer during these times for both of these two days. Technology Requirements: In order to successfully participate in this online course, participants must have access to the following technological requirements:
Participants will receive a CIIAN Certificate of completion. Cost: $950 + $47.50 (GST) = $997.50 Participants completing CIIAN’s “Negotiation Intensive” are eligible for a $50 discount on our Mods I & II Course Fees. Return to Top Special Workshop SeriesCIIAN's new Special Workshop
Series engages highly experienced and accomplished practitioners from
across Canada and North America to deliver workshops on topics of
interest and importance to conflict resolution professionals. Course DescriptionsA Strategic Approach to Evaluating an Informal Conflict Management System All
Canadian Federal Agencies have now instituted some form of Informal
Conflict
Management System (ICMS). These systems
have now been in place long enough to warrant being evaluated regarding
their
effectiveness in helping the agency achieve its mission and strategic
direction. This two-day seminar will provide
participants with an approach to evaluating an ICMS and identifying
program
improvements to achieve strategic goals. We will work with
participants to prepare a strategic planning and
assessment process for their ICMS based on a proven approach to
strategic
planning that encompasses the following elements:
Learning Objectives As
a result of this workshop, participants will be able to:
Who should take this course? The
course is designed for top leaders, upper and mid-level managers, and
ICMS
directors in all Federal agencies. It
should also be of interest to legislators interested in evaluating the
outcomes
of the ICMS program and expanding its reach. The
workshop leaders will Drs. John A. Martin and Steven Weller of Boulder,
Colorado. Dr. John Martin is recognized as an innovator in strategic planning, and institutional development for justice and human service organizations. Over the past 35 years, he has
consulted with courts, justice, and human service agencies of all
types. He is also a trained mediator and has mediated disputes
across a wide range of venues. Dr. Steven Weller has more than 34 years of experience working with justice system organizations across the United States and internationally to help them respond to the changing demands of society. In addition, Weller is a trained mediator who has mediated multi-party disputes in organizational and public policy contexts and conducted mediation training for judges, attorneys, administrators, county commissioners, and police officers. Leadership has a broad definition and is often misunderstood and restricted in meaning as well as in intention. Leadership has no boundaries when the intention is to have a well functioning organization. Therefore Leadership development for Organizational transformation seeks to improve the organization for the better, and not only for the organization itself but for the people who work in it as well. Organizations should view Leadership skills workshops/training as a transformational process that can help them remain competitive in their day to day business. This 2 day workshop is designed to equip participants with leadership skills that will start them on a leadership journey and awaken the skills lying dormant and untapped for both individual and organizational growth. The goal of the workshop is to teach/share leadership skills that can be applied immediately to start the transformation process. Through an interactive, participatory process, including role plays and games participants can share experiences and brainstorm ways to improve their work environments and solving problems that they encounter on a daily basis. As a result of this workshop, participants will be able to:
Who should take this course? This course is designed for beginners and middle-level managers in all types of public and private organizations, both unionized and non-unionized, such as
The workshop leader is Senzeni Mapendere, MA. Senzeni Mapendere is an associate Trainer for the Canadian International Institute of Applied Negotiation. She holds a Masters of Arts in Leadership and Training from Royal Roads University in Victoria, Canada. She has facilitated Leadership training workshops in the USA and in Canada. Senzeni ‘s training expertise is also drawn from twenty years of Foreign Service experience in Africa, Asia, Australia, Eastern Europe and North America.
Mediator Wellbeing: Taming the Burnout Beast Mediation
practice demands that we remain on the outside of difficult
conversations and
simultaneously enter the heart of challenging, sometimes violent
situations
with calm certainty. Our clients project their hopes and expectations
for
constructive outcomes on to us against a backdrop of impossible odds,
and we
must continuously prove that their trust is well placed. Mediators
support others to balance conflicting needs, and then help them to
carve a path
forward that makes sense. We are the “third party”, and
tend to think in terms
of others who are in conflict with one another. But what do we see when
we focus
that same lens on the conflicting needs and interests that are present
in our
own lives? How well are we doing with balancing personal and
professional
demands? Are we ensuring our own wellbeing and taking care of
business? The
goal of this one-day workshop is for you to evaluate how you manage
these
tensions and then to devise a personal plan to manage conflicting needs
without
being torn apart. In other words the goal is for you, as participant,
to align
your actions with your beliefs about self-care. Wellbeing
is a critical component in working with others and is foundational to
your
professional success. Bring your toughest challenges, your nightmare
moments,
and your celebrated victories. All are fodder for learning in this
dynamic,
interactive workshop. Learning Objectives The
outcome for this workshop will be, and is not limited to, a synthesized
plan
that ensures your wellbeing by:
Who should take this course? This workshop is designed for professionals who work with others in intensive, sometimes emotionally-charged environments. This includes mediators, negotiators, nurses, doctors, social workers, lawyers, therapists and counselors. It is intended for those who are accomplished and are aware that their original attraction to their work has lost some of its luster, for those who are finding it increasingly difficult to kick start their week-day mornings, and for those who love their work and want to keep it that way. It is not for people who have achieved perfect balance in their lives, nor for the faint of heart who are ill-prepared to face their “burnout beast” with eyes wide open.
Sylvia McMechan pioneered collaborative conflict resolution in Canada as program officer with the Fund for Dispute Resolution, executive director of The Network for Conflict Resolution, first core professor in the Master of Arts in Conflict Analysis and Management at Royal Roads University, and is now in private practice. She is a principal with Diamond Management Consulting Inc. based in Victoria, BC. Mediating Human Rights at Work This interactive, experiential, two day course explores the dynamic possibilities for resolving human rights disputes in the workplace without recourse to rights based processes. Effectively intervening within a human rights framework requires a strong understanding of the governing legislation as well as the context of human rights at work. Participants will gain an understanding of how human rights issues can be redressed in ways which take into account the unique needs and interests of all parties. Through role-plays and simulations,
attention will be devoted to the question of communicating and
negotiating by
framing human rights issues in ways which respond to the parties’
interests.
Case studies will be used to analyse human rights and conflict
management
dimensions of complex situations (e.g. sexual harassment, accommodation
of
disabilities) in order to build participants’ awareness of the
need for an
integrated approach to intervention and assistance. Experiences from
participants will be important to the learning process and
opportunities will
be provided to improve communication, negotiation and analytical skills.
Learning Objectives As a
result of the workshop, participants will be able to:
Who should take this course? This course is designed for individuals in conflict management systems in both public and private organizations and will be of particular interest to dispute resolution practitioners. As this workshop builds on the skills and experience of the participants, prior training in dispute resolution and/or mediation is required. The workshop leader will be Maureen Gauci of CanMediate International, former Chief, ADR with the Canadian Human Rights Commission. Transforming Conflict to Promote Collaboration Traditional approaches to conflict
resolution focus on
mitigating destructive behavior. But
conflict resolution is not just a mechanism to repair damage. It
is an integral part of making
organizational decisions. Bold, creative
organizational change is complex, requiring the coordination of many
different
parts of an organization. Such change inevitably causes conflict as new
processes, priorities and goals are established. But rather than
allowing
conflict to impede change, organizations can use it to strengthen their
decisions. Conflict promotes thought. And often, conflict is
necessary to spur progress. Instead of treating conflict as a
threat, something to be
ended, organizations should be thinking of it as an opportunity,
something to
promote positive action. This one-day workshop is designed to teach
organizational leaders how to channel the power of conflict toward
making
better decisions, to move from conflict resolution to organizational
improvement. The goal of the workshop is to help organizations develop approaches to conflict management that promote collaboration within the organization. Collaboration requires that individuals merge their personal agendas, group identities and loyalties, and organizational and institutional boundaries in a way that promotes a more effective organization. Constructive collaboration between units promotes innovation which can lead to better organizational performance and new products. Collaboration between personnel units can facilitate the identification of a conflict and the implementation of a unique win-win solution. The workshop will consider the organizational factors that can promote or hinder successful collaboration and how a positive environment for collaboration can be developed. Learning Objectives As a result of this workshop, participants will be able to:
Who Should Take This Course? The course is designed for top leaders
and upper and
mid-level managers in all types of public and private organizations,
both unionized
and non-unionized, such as:
The workshop leaders will Drs. John A.
Martin and Steven
Weller of Boulder, Colorado and Richard Moore LL. B. Dr. John Martin is recognized as an innovator in strategic planning, and institutional development for justice and human service organizations. Over the past 35 years, he has consulted with courts, justice, and human service agencies of all types. He is also a trained mediator and has mediated disputes across a wide range of venues. Dr. Steven Weller has more than 34 years of experience working with justice system organizations across the United States and internationally to help them respond to the changing demands of society. In addition, Weller is a trained mediator who has mediated multi-party disputes in organizational and public policy contexts and conducted mediation training for judges, attorneys, administrators, county commissioners, and police officers. Richard Moore is the Associate Executive Director of the Canadian International Institute of Applied Negotiation. He is a full time ADR practitioner, consultant and trainer. He has mediated many disputes in a broad range of areas in the private, public sector and not for profit sectors. Internationally he has consulted in rule of law and ADR, and trained mediators in Guyana, the Philippines and Guinea-Bissau, West Africa.
How To Register
Course Registration Form for CIIAN's Special Workshop Series.Participants can register by phone, fax, e-mail or post. These registration forms can be downloaded (in Microsoft word format) here. You may also print this page and fill-in the form by hand. Phone: 1-613-237-9050 Fax: 1-613-432-6951 Email: ciian@ciian.org Post: CIIAN
Canadian International Institute of Applied Negotiation Registration Form CIIAN Special Workshop Series
Please address all my correspondence to my Home __ or Office __ as follows: NAME (Please Print) (As it will appear on certificates) TITLE: SECTION: COMPANY/DEPT: MAILING ADDRESS: CITY: PROVINCE: POSTAL CODE: TEL HOME: TEL WORK: FAX: EMAIL: How did you hear about our courses? Have you taken CIIAN courses before? YES __ NO __ Do you have any other non-CIIAN training in ADR, NEGOTIATION OR MEDIATION? YES __ NO __ If yes, please indicate where: Registration Fee: Your registration fee covers the selected module and all course materials. Corporate Discount Rate: A $50.00 discount per person is available when 3 or more people attend the same course from the same Organization. Cancellation Policy: A cancellation made later than one week prior to a course will be subject to 50% of the course fee. Cancellations made earlier than one week prior to a course will be subject to a $75.00 Administration Fee. We reserve the right to
cancel an upcoming course should there be insufficient enrolments.
While all reasonable efforts will be made to notify course participants
in a timely manner should a course need to be canceled, we will not be
held liable for any costs whatsoever incurred whether direct or
indirect by participants should such a course cancelation need to be
made.
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